Frequently Asked Questions

How many sizes do you offer?

We offer a wide range of sizes to ensure inclusivity. Our apparel comes in sizes XS to 5XL, catering to diverse body types and preferences.

How to choose the right size?

We provide detailed size charts on each product page. To find your perfect fit, measure yourself and compare your measurements to our size charts. If you're between sizes, we recommend choosing the larger size for a more comfortable fit.

What material do you use?

Our materials vary by product:

T-shirts: 100% cotton

Sweatshirts and Hoodies: 50% cotton, 50% polyester blend

Scrunchies: 91% recycled polyester, 9% spandex
We use high-quality fabrics from trusted brands like Bella+Canvas and Gildan to ensure comfort and durability.

How should I care for my products?

To keep your apparel looking its best:

Machine wash cold, inside-out on a gentle cycle with similar colors

Use mild detergent and avoid fabric softeners

Don't use bleach or dry clean

Tumble dry on low heat, or preferably hang dry

If needed, iron inside-out on a cool setting

How eco-friendly are the products?

We're committed to sustainability where possible. Our scrunchies use 91% recycled polyester, significantly reducing environmental impact.

We're constantly exploring ways to incorporate more eco-friendly practices across our product line.

Are your products suitable for sensitive skin?

Yes, our products are generally suitable for sensitive skin. We use high-quality materials from reputable brands known for their skin-friendly fabrics. However, if you have specific allergies or skin conditions, we recommend checking the detailed material composition on each product page.

How is the design printed on?

We use direct-to-garment (DTG) printing for our designs. This method uses water-based inks that are absorbed by the fibers of the garment, resulting in a print that's soft to the touch and has excellent wash durability.

How long will it take to receive my order?

After you place your order, it typically takes 2-5 business days for your item to be printed and shipped. Once shipped, delivery within the USA usually takes an additional 3-5 business days. International shipping times may vary.

How do I track my order?

Do you provide international shipping?

What is your refund policy?

You can check our refund policy here

How does my purchase support mental health awareness?

By purchasing from The Cozy Artisan, you're directly contributing to mental health awareness in several ways:

Our products feature positive affirmations and messages that promote mental health discussions.

We use our platform to share mental health resources and information.

Supporting mental health organizations is a core part of our mission at The Cozy Artisan. As a small, growing company, we're actively working towards establishing partnerships with mental health charities and setting up a donation program. While we're not quite there yet, it's a goal we're committed to achieving as we expand. In the meantime, we focus on raising awareness through our products and online presence.

We appreciate your support as we grow, which allows us to move closer to our goal of making direct financial contributions to mental health causes.

How are your products ethically sourced?

We prioritize ethical sourcing in our production process:

We partner with Printful, a print-on-demand service known for its ethical practices.

Our apparel is sourced from reputable brands like Bella+Canvas and Gildan, which have established codes of conduct for ethical manufacturing.

We choose products made in facilities that adhere to fair labor practices and safe working conditions.

By using a print-on-demand model, we reduce waste by only producing items as they're ordered.

How can I contact customer support?

We're here to help! You can reach our customer support team at thecozyartisan@gmail.com. We strive to respond to all inquiries within 24-48 hours during business days. Whether you have questions about your order, our products, or just want to share your experience, we're always happy to hear from you.

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